Frequently asked questions (FAQ)

How long does delivery take?

We process orders within 1-2 business days. Once dispatched, delivery within the UK typically takes 7-15 business days. You will receive tracking information as soon as your order is on its way.

How do I track my order?

Once all items in your order are ready to ship, you will receive a single shipping confirmation email with a tracking link. Click the link to see real-time updates on your order's location and estimated delivery time. Please note that we ship all items in your order together to ensure you receive everything in one shipment.

When will my order be shipped?

We ship all items in your order together to ensure the best value and quality. You will receive a tracking link as soon as your order is dispatched, typically within 10–20 business days after placing your order. Thank you for your patience as we deliver carefully sourced, high-quality products to your doorstep!

Why didn’t I get a shipping update yet?

We send a shipping confirmation email once all items in your order are ready to ship. This helps us ensure you receive a single update with all tracking details.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and other major payment methods. Checkout is fast, secure, and encrypted to protect your information.

Can I return or exchange my order?

Yes, you can return or exchange your order within 30 days of receiving it. The item must be unused and in its original packaging. For full details, check our Return Policy or contact customer support.

What happens if my product arrives damaged?

If your product arrives damaged, please contact us within 48 hours of delivery. Provide a photo of the damage, and we will arrange for a replacement or refund as quickly as possible.

How much does shipping cost?

We offer free standard shipping on all orders over £10.00. For orders under this amount, a shipping fee of will apply. The shipping fee will be displayed at checkout before you confirm your purchase.

Can I cancel or change my order after placing it?

If you need to make changes to your order, please contact us as soon as possible at contact@mypawfectessentials.com. We process orders quickly, so changes can only be made if your order has not yet been dispatched.

Couldn't find your answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.